1. What makes Desvall Classic hookahs unique?
Our Classic lineup fuses traditional hookah design with Swedish innovation. Each piece features premium materials such as Stainless Steel AISI 316 or Titanium Grade 5 and a handblown artistic glass vase. The result is an unparalleled smoking experience defined by timeless craftsmanship and modern functionality.
2. How long does it take to receive my order?
Each Desvall hookah is made to order, and the typical lead time is around 6 weeks, which can extend up to 10 weeks depending on customizations and production schedules. We will keep you updated throughout the process.
3. Can I customize my hookah?
Absolutely. We offer various customization options, including upgraded materials (e.g., Titanium Grade 5), specialized vase designs, unique hose handles, and custom cases. If you have specific requests or design ideas, please reach out to us directly at [email protected].
4. Does the vase look exactly like the pictures online?
Not necessarily—each vase is handblown by four artisan glass masters, so subtle variations in shape, color, and texture are normal. These differences make every piece truly one-of-a-kind, reflecting the artful nature of the glassblowing process.
5. How do I clean and maintain my Desvall hookah?
- Stainless Steel Parts: Rinse thoroughly with warm water and mild soap. Avoid abrasive cleaners or harsh chemicals.
- Titanium Parts (if applicable): Hand-clean only, using gentle detergents without aggressive substances.
- Glass Vase: Always match the water temperature to the glass temperature to prevent thermal shock. Rinse carefully and avoid sudden temperature changes.
Following these guidelines will preserve the materials’ beauty and ensure peak performance.
6. Are Desvall hookahs heavy?
Yes. Depending on the materials, the total weight can range from 10–11 kg to 15 kg. We view this as a testament to the robust quality of the materials. We recommend handling your hookah with both hands to maintain proper care.
7. What if I need a replacement part or accessory?
We offer spare parts and accessories for all Desvall models, including replacement vases, hoses, and metal components. To order or inquire about specific parts, please contact us at [email protected].
8. Do you ship internationally?
Yes, we ship worldwide. Shipping costs and delivery times may vary depending on the destination. Any applicable customs or import duties for orders outside the EU will be the responsibility of the buyer.
9. Can I return or exchange my hookah?
Because each Desvall hookah is custom-made, standard EU consumer withdrawal rights may not apply to personalized orders once production has started. If you have concerns about your order, please contact us directly to discuss possible solutions. For more details, review our Terms & Conditions.
10. What should I do if my hookah arrives damaged?
We carefully pack each order, but accidents can happen during transit. If your hookah arrives damaged:
- Take photos of the packaging and product damage.
- Contact us immediately at [email protected].
We will guide you through the process of replacement or repair under our warranty policy.
11. How do I get in touch for more questions or custom requests?
Feel free to reach out via phone (+46 70 667 62 11) or email ([email protected]). Our Customer Service team is available Monday to Friday, 9:00–17:00 CET, and we aim to respond within 24–48 hours.
